All parents and children have the right to have their child in a SAFE, positive environment that allows children the ability to grow socially and academically while being free from stress or bodily harm. We do not tolerate children who exhibit out of control, destructive, biting, hitting behavior or refusal to follow rules. We must consider everyone's needs, happiness and family satisfaction. While every child learns at their own individual level, we ask that parents consider their child's social and development level before considering them for preschool. Safety is our top priority for all children and staff.
You are paying for an enrollment slot and not for attendance, therefore CIM Nursery does not refund paid child care services fees for holidays, staff development, illness, vacation, discontinuation of child care services or the delay, closing, cancellation of days or reduction of operating hours due to inclement weather, public health concerns (e.g., Covid-19) or staffing availability. CIM Nursery will not prorate fees for discontinuation of services within the academic term period or summer term period. More details may be found below, we ask that parents fully understand our transparent policy before proceeding with registration. For further clarification, you may contact our administration team.
REGISTRATION AND FEES
Parents must submit all required documents and settle all registration / tuition fees before or on the day their child begins sessions at CIM Nursery. Please note that all fees are non-refundable and non-transferrable for any reason including including holidays, absences and enforced closures out of the nursery’s control.
Our nursery hours are 8.00 a.m. to 12.30 p.m. We understand that working parents may require before and after hours’ care, therefore we have extended hours from 6.00 a.m. to 5.30 p.m. Children not registered in the before / extended after hour program and are dropped off earlier than 7.30 a.m and /or picked up later than 5.00 p.m. will be charged additional fees. Please refer to the nursery calendar to avoid any confusion on term dates and times.
Annual Academic Registration Fees (September to May) and Summer Registration Fees (June to August) are included for all children and must be paid in order to secure your child's seat. These fees are due annually for new and returning students, are non-refundable and non-transferrable and due upon submission of your child's registration within 48 hours. Failure to pay the fee will result in cancellation of the submitted application form.
Children collected late from nursery will incur late fees as posted in our reception and are to be settled by the next day’s attendance.
Tuition fees exclude the cost of uniforms, curriculum, field trips, before / afternoon care, or evening baby sitting. Tuition fees for each term must be paid via bank transfer or credit / debit card. All fees including uniforms, curriculum, field trips and extra care are non refundable and/or non transferable for any reason whatsoever and including due to an enforced closure out of the nursery's control. In case of a shutdown beyond our control, learning packets for all age groups provided online will be substituted in lieu of fees paid for that period. Fees will not be carried over into a subsequent term or year. Payment of the full term's fee is a confirmation of a place for your child(ren) at CIM Nursery. We ask that you are certain of your child attending our program as after payment is received, there are no refunds. There are no reduction in fees for absences of any reason whatsoever as our fees are per the term and not on a daily / weekly / monthly basis, even if a monthly installment is accepted or by any other methods.*
If it is found that any information provided within the application form is misleading or false, CIM Nursery reserves the right to withdraw the child from the nursery without refund. Any known developmental or issues must be reported as this may have an impact on your child’s attendance within the program. CIM Nursery does not specialize or cater to children with special needs such as but not limited to ADHD, Autism, Cognitive Disorders, Physical Disabilities or Learning Disabilities. The Ministry of Social Development, Oman may provide a recommendation of reputable institutes that are able to cater to those special needs or cases.
Please note: Billing cycles are from the first day of the month to the last day of the month irrespective of the number of days your child has attended nursery that particular month.
In case your child will not be attending nursery due to, but not limited to: illness, travel, did not sleep well, etc, parents are responsible for informing administration the reason of the absence and the number of days the child will not be attending nursery, when possible.
POTTY TRAINING POLICY
All children 3 years and older must be potty trained to join or continue at CIM Nursery. Our assistants and teachers will work with your child up to the age of 3 to encourage them, however due to the nature of our program and the transitions to groups, it is essential your child is not in nappies, pampers or pull-ups at the age of 3. While we will work with your child on training, we ask that the same consistency and plan is followed through at home for potty training success.
CIM Nursery does not coordinate or arrange any third party or private transportation services. CIM Nursery holds no liability for transportation for your child sought and utilized by a private or third party. If you so choose to utilize this service, we recommend you have confirmed that the bus driver has appropriate children’s car seat or booster seat and is fully insured in case of any accident.
If a child joins anytime during the academic year and a place has already been reserved from the beginning of the year, the full tuition fees for the term unattended from the beginning of the academic year are payable. If a child joins late in the academic year, the fees for the entire term are due and are not pro-rated.
If a child withdraws at any time or does not join CIM Nursery for any reason during terms 1-3 or the summer term, the fees for tuition and other optional services are NON refundable and still payable. Default in payment will be referred for legal counsel and collection. Any additional collection fees will be the responsibility of the customer. The registration fee is non-refundable. A written withdraw notice is required 30 days in advance via email to email@example.com. Upon receipt of the written withdraw notice, the child's seat will be made available to an alternate student. If your child would like to rejoin CIM Nursery within the academic year in which the withdraw was made, a 50 OMR re-registration fee will be required and is subject to availability of seat. Absence of 7 days without formal notification will be assumed as as a withdraw and seat will be made available to an alternate child.
NO AGGRESSION BEHAVIOR POLICY
CIM Nursery stands by a non-aggressive behavior policy, this includes any sort of bullying, physical abuse and biting. If after all steps have been taken in the disruptive behavior policy without resolution a notice of withdraw will be documented and sent in person or via email and the supervising authorities will be informed. Tuition fees will not be refunded. Aggressive parents or visitors will not be tolerated at any point and will be asked to be removed from the premises immediately. We do not tolerate verbal or physical abuse at CIM Nursery. Repeated offense(s) may result in the child’s parent/family member to be denied access to any part of the premises.
Uniforms are mandatory for children 2 years and up. The uniform is a pull-over shirt with CIM Nursery logo and khaki colored shorts, trousers or skirts and may be purchased from our administration. Uniforms are non-refundable and may be exchanged within 24 hours of purchase, provided they are brand new condition. All children must wear socks and shoes that are easy to remove as we have a no-shoe indoor policy due to hygiene. No flip-flops or beach sandals allowed! Failure to comply by the uniform policy will result in children being sent home.
We are supervised by the Ministry of Social Development and are required to comply with standard operating procedures to ensure the safety and well-being of our staff and students. You may review this information here: Ministry of Social Development Reopening Guidelines. All parents and guardians are required to be transparent and are required to immediately notify the administration if their child or any household member has been exposed to COVID-19 or has contracted COVID-19. Children who have been exposed or contracted the virus must quarantine for a period of 10 nursery days from exposure or from the positive test and may not return until they have a negative COVID-19 test.
Children who are ill should not be brought to nursery with any one of the following: A cough or runny nose, a temperature of 37.7c, vomiting or diarrhoea occurring more than once in a 24 hour period, a contagious disease such as chicken pox, pink eye, strep throat or hand-foot-mouth disease, an unidentified rash or constant thick coloured nasal discharge. A health note from the child's pediatrician / family doctor may be requested by nursery admin upon return to nursery after a minimum of 24 hours have passed from the child recovering from any illness. Parents are responsible to inform administration of an absence with the reason (even if there is no illness, but the child is just staying home via messaging in the application used). Children brought with head lice will be sent home for treatment until the nits / eggs have been removed. If any child with a sign of runny nose, cough or sneezing starts after being dropped off at nursery, they will be separated from their group and parents will be asked to come pick them up within 90 minutes after notification has been given to parents. Notification may be but not limited to: via phone call, text message, app messaging or via whatsapp. An alternate guardian / relative / friend is to be arranged for pick-up in case parents are unable to take the child from nursery.
In the event of a medical emergency requiring urgent care, parents and any emergency contact person in your child’s file will be contacted. In the event of no-contact, we will contact an ambulance to transport your child to the nearest health center or hospital.
CIM Nursery staff will not administer any medication (over the counter or prescribed by a doctor) unless a written consent form is submitted with specific instructions. Staff will not administer any amount over the recommended dosage as specified on the medication prescription or bottle for the child's age/weight. Medication prescribed by a doctor must be brought in its original container with the child's name and dosage information and instructions clearly marked.
A student who has been prescribed antibiotics may return to nursery as per the following: 24 hours after the first dose has been administered without any adverse reactions (allergic reaction of any sort including but not limited to vomiting, diarrhea, etc) AND 24 hours have passed fever free. It is important that the child also shows visible signs of improvement and the child feels well enough to return back to nursery.
CIM Nursery has an optional healthy meal program and is payable per term.** We hold a strict NO-Nut / NO-Nutella policy and ask that parents who do send in snacks to not send in any type of nuts or nut spreads. All containers and bottles sent in are to be clearly labeled with your child's full name and containers and bottles are not to be glass. Parents must notify us if their child has any specific food allergy. Please note that CIM Nursery will not be held liable for any accidental / intentional ingestion, skin exposure, etc. of foodstuff or other substances / allergens of a child with known or unknown allergies. Our premise does not have a school nurse on staff, nor do we keep an epi-pen for such instances. In case of an emergency allergic reaction, 9999 will be called for an ambulance first and parents / emergency contacts will be called immediately thereafter.
Any members of CIM Nursery staff, supervisors, teachers, assistants, caregivers, directors, shareholders, volunteers, nannies or owners of the nursery have no responsibility of any nature in respect of bodily injury to a child under any one of these circumstances during a free trial or once your child has been registered:
Prior to actual delivery of our child into the custody of the said teachers or officials inside CIM Nursery grounds, or after our child has been collected from the CIM Nursery grounds by us or a person authorized by us to do so on a normal nursery day.
While on the CIM Nursery grounds before or after the official timings.
At any other time, unless our child is in the direct custody or control of the one said teachers, or on a recognized CIM Nursery outings or function arranged by CIM Nursery.
Unless the injury is cause by or resulting from: The neglectful act or omission of any employee, teacher or other person or persons authorized to act for or on behalf of CIM Nursery or any defect on the premises of CIM Nursery.
USE OF RESOURCES & EQUIPMENT
Parents will be charged for any lost or damaged CIM Nursery resources including borrowed books and equipment.
TOYS / JEWELLERY
Toys from home are not allowed, the nursery has plenty of toys and resources for the children that are sanitized daily. Dangling earrings, necklaces rings, bracelets, ankle bracelets, pendants, etc. are prohibited. CIM cannot be held responsible for the loss of any toy or jewellery nor will CIM Nursery hold any responsibility of a child being injured from wearing jewellery to nursery. Your child's safety is a priority and we urge parents not to send children wearing jewellery.
CIM Nursery may hire 3rd party photographers and/or staff to photograph and/or film children attending CIM Nursery during his / her learning. These media files may be used for CIM NURSERY’s online / social media and printed publications / advertisements / displays and these files shall be deemed to be CIM Nursery property. Parents may submit a written request to firstname.lastname@example.org should they decline to have photographs of their child shared on any social media platforms or CIM Nursery website. We are sorry, but if a post has been published on Instagram prior to your request to decline use of photos of your child on social media, we are unable to remove or amend that post. Any other channel of communication will not be accepted as a formal request.
As per the regulations set forth by the Ministry of Social Development, all areas of CIM Nursery including the outdoor playground, outdoor parking lot and classrooms are monitored via CCTV. The CCTV equipment is used to provide a safer, more secure environment for the children, parents and staff who use our setting; as well as protecting the property and equipment. The equipment is accessible by authorized staff only and images / videos are restricted. Due to privacy laws, we do not allow access or share any videos for any reason whatsoever. Digital recordings are made using a digital recorder operating in real time mode, monitoring the setting continuously 24 hours a day. Images will normally be retained for 30 days from the date of recording, and then automatically recorded over. If a request is made to view footage of a child due to a concern, a formal request with justified reason in writing is to be presented to administration for approval.
Cash gifts or tips are prohibited to be given to any member of staff at CIM Nursery. Our staff are prohibited in sharing their personal contact details with parents or students. Any form of communication may be done via our app, telephone, email or face to face with our administration.
AMENDMENT TO POLICIES
Management and Shareholders reserve the right to change policies at any time.
*1 March 2022 - Due to the current circumstance of the worldwide pandemic, monthly payments are being accepted temporarily until August 2022. Term payments will resume on September 2022.
**For health and safety, our meal program is suspended due to the worldwide pandemic until further notice.